Frequently Asked Questions

About Grand Park City Hall

The hotel enforces a No Party Policy to ensure maximum comfort for all our in-house guests. Any person found to be creating excessive noise and disturbance, having a party or exceeding the maximum allowable occupancy of the room will be asked to leave the hotel without refund. Unregistered guests are not allowed in the room after 9PM.

Park Rewards

Park Rewards is a loyalty programme by Park Hotel Group specifically designed to reward:

Corporate bookers for making room and event bookings on behalf of their companies
Guest staying at participating hotels and resorts
Patrons dining at participating restaurants and bars.

Park Rewards members receive PARK$ for every eligible spend on rooms, dining and corporate events. PARK$ can be accumulated to redeem for exciting rewards.

Directions to Hotel and Nearby Attractions

Hotel Reservations - Modify / Add / Cancel

Rooms Amenities and Add-Ons

Food & Beverage

Safety and Precautionary Measures

Launched on 16 February 2020 by the National Environment Agency (NEA), the SG Clean campaign seeks to rally stakeholders and members of the public to do their part, by adopting good personal habits and social responsibility, to raise standards of cleanliness and public hygiene in Singapore and safeguard public health.

It is envisioned that the SG Clean campaign will instil a national “keep clean culture”, where keeping Singapore clean is an integral part of our lives.Learn more.

About Grand Park City Hall

Does the hotel provide free Internet access?

Is there a swimming pool in the hotel?

Is there a fitness centre in your hotel?

Can I park my vehicle at the hotel?

Are there Electric Vehicle (EV) charging stations at the hotel?

Is your property wheelchair friendly?

Is your hotel kids-friendly?

Can the hotel assist to arrange for local sightseeing tours?

Are there computer and printing facilties in the hotel?

Does the hotel provide laundry services?

Can I request for special arrangement for my anniversary celebration?

Is this a pet-friendly hotel?

Can I leave my luggage before check-in or after check-out?

Can I have a party in the room?

Park Rewards

What is Park Rewards?

How do I sign up for Park Rewards?

Are there are fees/minimum spending required to join Park Rewards?

Who is eligible to join Park Rewards?

Can I use my PARK$ to redeem Park Hotel Group e-vouchers and use it on my booking?

Which are the participating hotels and outlets that I can earn PARK$ at?

Can I use multiple Park Hotel Group e-vouchers redeemed using PARK$ on this offer?

What are the rewards that I can redeem for?

Will my Park Rewards membership expire?

Directions to Hotel and Nearby Attractions

How can I get to the hotel from the airport?

Do you provide shuttle service from the airport?

Where is the nearest train station?

What are the nearby tourist attractions?

Hotel Reservations - Modify / Add / Cancel

How do I modify or cancel my reservation?

Do I need to pre-pay for my reservation?If so, how do I do it?

What are your payment types?

Rooms Amenities and Add-Ons

What is the maximum number of occupants per room?

What is the minimum age for check-in?

What are the check-in and check-out timings?

Is early check-in or late check-out available?

Do you have family rooms?

Do you have wheelchair accessible rooms?

Can I request for a baby cot? Is there any additional charge?

What are the available room amenities?

What are the timings for room service?

Food & Beverage

What time is breakfast served? Where is it served?

How many restaurants are there in the hotel?

Does the hotel provide for special dietary needs?

Safety and Precautionary Measures

What are the precautionary measures being taken by Grand Park City Hall?

What is SG Clean?

Careers

Is there any work positions available to apply?

Grand Park City Hall