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Your Safety Our Utmost Concern

The safety and wellbeing of our guests and team members have always been our first priority. At Grand Park Otaru, we take pride in maintaining the highest standards of cleanliness and hygiene and we remain dedicated to providing a safe, clean, and enjoyable stay for you. We have stepped up our health and safety standards and processes and continue to work closely with public health authorities and adhere to the guidelines issued by the World Health Organization (WHO).

Our Enhanced Travel Flexibility Policy

We are fully committed to enabling you with increased flexibility during this interim. Any reservations with arrival dates from now until 31 March 2022 can be amended for free. Fully prepaid, non-refundable bookings made directly with our hotels can be postponed till 31 December 2022 for free*. *Rate change applies. Find out more about our new and enhanced flexibility policy here.

As the situation is evolving, we recommend that guests be guided by their local government travel advisory prior to traveling. We will continue to monitor the COVID-19 updates and will respond based on the advice of governments, public health authorities, and medical professionals.

Front Desk at Grand Park Otaru

Arrival

  • Guests will receive pre-arrival details on their reservation as well as the health and safety measures practiced by the hotel.
  • Guests entering the premises will need to wear a face mask, complete the temperature checks and fill up a health and travel declaration form.
  • All of our team members wear face masks and are trained on health, hygiene, and sanitation standards.
Front Desk at Grand Park Otaru

Reception

  • Furniture in public spaces is adjusted to maintain safe distancing.
  • Hand sanitizers are placed in communal spaces for easy access.
  • Face masks are available on request. Safe distancing measures are observed in all public spaces.
  • High traffic areas such as front desks and lifts are sanitised often.

Guestrooms

  • All rooms and linens are thoroughly cleaned and sanitised.
  • Daily housekeeping service can be turned down upon request.
  • Disinfectants are used to thoroughly clean the spaces with a special focus on hotspots including phone, TV remote, safe box, and bathroom vanity top.

Restaurants & Bar

  • Guests are encouraged to make their reservations in advance.
  • Safe distancing of seating is observed. Restaurant space, menus, cutlery, utensils, tables, and chairs are sanitised every few hours.
Check in / Check out

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Rooms + Guests
1 Room, 2 Guests
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