Frequently Asked Questions

Complimentary Wi-Fi is available throughout the hotel. Wired LAN is also available in the guest rooms upon request. 
 

Parking facilities are available at the hotel premises, but slots are limited and subject to availability. Parking fees: JPY1,650 per car per night.
 

Please note the date of your stay and the name of your reservation on the courier slip. We will store your shipment at the hotel until your arrival.
 

Yu-Pack and Yamato Transport services are availabe at the courier counter on the first floor. Cardboard boxes for home delivery is available at 400 yen each box.
 

At the Front Office team, we can accept copies at 10 yen per sheet for black and white copy, 50 yen per sheet for a colour copy and 100 yen per sheet for fax.
 

Major credit cards are accepted.
 

There is a foreign currency exchange machine in the lobby on the first floor. * The operation may be temporarily suspended at times.
 

We can provide cakes and bouquets at an additional cost.
 

Complimentary blankets, trouser presses, buckwheat pillows, LAN cables, extension cords, wine openers, bottle openers, and wheelchairs are also available upon request.
 

There is a taxi stand in front of the main entrance. If there is no car waiting, we will call a taxi right away and wait time will be approximately 10 minutes.
 

We will introduce you to a car rental company, so please contact the Front Office team.
 

The shopping mall next to the hotel is open from 10:00 to 20:00.

It takes about a seven-minute walk to get to the nearest convenience store, so we recommend that you prepare in advance if you are thinking of having a midnight snack.
 

We do not have a convenience store in the hotel. The nearest convenience store is about seven minutes walking distance or two minutes driving distance from the hotel. The AEON Otaru store at the Wing Bay Otaru, next to us, is open until 21:00, so we recommend visiting there during business hours.
 

Yes. Please contact at front desk for reservations.
 

We do not have a swimming pool in the hotel.
 

We do not have a fitness centre in the hotel.
 

We do not have a spa facility and hot spring facility in the hotel. Ospa (hot spring facility) is located within walking distance of the hotel. Guests staying with us can use Ospa at a special rate.
 

Public spaces are non-smoking. If you do smoke, please kindly use the smoking area next to the front entrance.
 

We do not have a business centre in the hotel.
 

We offer dry cleaning service. Please complete the laundry form in the wardrobe and place your laundry in the bag provided, and reach out to the housekeeping team. Housekeeping staff will come to your room shortly to pick your laundry up.
 

Room service is not temporally available.
 

There are sevelal dining options at Grand Park Otaru. * Please check the opening status of our restaurants in advance.

In addition, there are many restaurants that offer dishes like ramen, western cuisines, and Chinese food in Wing Bay Otaru which is right next to the hotel.