Q: How can I get to the hotel from the airport?

For directions to the Hotel, please refer here .

Question 1

What time are check-in and check-out?

Accepted Answer

Check-in time: After 2.00pm (Local time)
Check-out time: By 12.00 noon (Local time)

Question 2

Can I request early check-in and late check-out?

Accepted Answer

All early check-in or late check-out requests are subject to availability, we will try to accommodate based on the availability of rooms.

Question 3

Does the hotel offer family-friendly rooms?

Accepted Answer

We've made family traveling easy and convenient for you. We offer the following services and amenities, subject to availability. Should you require, please let us know at the point of reservation, and so that we may advise and make the necessary arrangements for your stay.

Question 4

Is early check-in or late check-out available?

Accepted Answer

For early check-in/late check-out, there will be an additional charge of 1,000 yen per hour

Question 5

How do I modify my reservation?

Accepted Answer

Please select Manage Reservation which you can find at the very bottom of this page. Alternatively, you may contact our Reservations team who will be happy to assist.

Question 6

For direct booking with the hotel, do I have to pay upfront for the room reservation?

Accepted Answer

For certain packages and promotions, a prepayment may be required during the booking process. Please proceed to input your payment details upon the creation of the booking.

Question 7

Does the hotel provide complimentary internet access?

Accepted Answer

Yes, Grand Park Xian offers free Wi-Fi.

Question 8

How can I get to the hotel from the airport?

Accepted Answer

For directions to the Hotel, please refer here.

Question 9

Do you provide a shuttle service from the airport?

Accepted Answer

Unfortunately, the airport shuttle service is unavailable. Should you wish for us to arrange for a private airport limousine transfer, please indicate this requirement during the reservation process. Charges apply.

Question 10

Where is the nearest train station?

Accepted Answer

There is a metro stop right outside the hotel. it is approximately a 1-minute walk away from Yongningmen metro station.

Question 11

Can I park my vehicle at the hotel?

Accepted Answer

In-house guests enjoy a complimentary parking facility. Parking lots are subject to availability on a first-come, first-served basis.

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