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Reservation

How do I cancel my reservation if I book directly with the hotel?

Kindly refer to the confirmation email that you received from Park Hotel Hong Kong on how to cancel your reservation as cancellation policy may apply to the rate or offer that was booked. If your reservation is made via other channels, please contact your agent directly.

For direct booking with the hotel, do I have to pay up-front for the room reservation?

For refundable reservations, full room charges will not be charged till the time of check-out or in the event of a cancellation. However, to guarantee the room reservation, we will obtain one night's room fee as an advance deposit.

For non-refundable reservations, full room charges will be charged to your credit card at the time of reservation. 

Please contact us for reservation and payment enquiries. If your reservation is made via other channels, please contact your agent directly.


Rooms

What time are check-in and check-out?

Our standard check-in time is from 2:00pm; the standard check-out time is by 11:00am (by 12:00noon for direct reservation through Hotel website), and it is subject to room availability.

Is early check-in available?

Check-in prior to the standard check-in time is not guaranteed. An extra one night room fee will be charged for guaranteed check-in before 12:00noon.

Is late check-out available?

If you wish to extend the check-out time, an additional fee equal to 50% of your room rate will be charged for the extension before 6:00pm, and an additional fee equal to the full room rate for checking-out after 6:00pm. Advance reservation is required. On-day late check-out request will be subject to room situation and an additional fee will be charged based on the latest room rate. Please contact us for details.

Do you have family rooms?

We have 4 types of family rooms for your selection. Please click here for details. 

What is the minimum age required to check in?

Guests must be 18 years or older with photo identification to check in. Guests under the age of 18 must be accompanied by an adult for the duration of their stay. 

What is the child policy of hotel?

A maximum of one child aged below 12 per room will be accommodated free of charge on a bed only basis or up to two children aged below 12 per family room will be accommodated free of charge if sharing with one or two adults. However, an additional charge will be applied for meals.

Do you have non-smoking/ smoking rooms?

Hotel has been 100% Smoke-Free since 2020. Smoking and vaping are prohibited in all indoor areas of hotel, including guest rooms, lobbies, and common areas. Hotel will charge an additional fee of HK$2,000 for cleaning where the ban is disregarded in order to cover the extensive cost of restoring guest rooms to a smoke-free condition. A Designated Smoking Area is provided outside the building. Please ask our Front Desk staff for the location of our Designated Smoking Area.

Do you have wheelchair-accessible rooms?

Yes, we have accessible Superior Rooms with wheelchair access and barrier-free facilities. Please contact us for details prior to booking.

Can I add an extra bed? Is there any additional charge?

Yes, you can request an extra bed and that is chargeable at HK$250 per room per night before the service charge. The price is subject to change without prior notice. Please contact us for details.

Can I request a baby cot? Is there any additional charge?

Yes, a baby cot that is suitable for infants aged below 3 is free and subject to availability. Advance request is required. 

What kind of mattresses do you provide?

We provide two types of mattresses, soft mattress and hard mattress. If you have any special requests, please feel free to contact us for prior arrangements.

Is there any iron available in the room?

All Premier & Suite Rooms and rooms on the twelfth floor or above have an iron and ironing board. For the rest of the room categories, they will be provided upon request, please contact our Housekeeping team during the stay.

What pin plug and voltage do you use in Hong Kong?

In Hong Kong, we use type G plugs & sockets, 220/240V, 50hz.


Amenities and Services

Does the hotel provide Internet access?

Complimentary Wi-Fi is available for a maximum of 5 devices per room throughout the hotel premises.

Is there a swimming pool in the hotel?

We regret that there is no swimming pool in the hotel.

Is there a fitness centre in your hotel? What are the operating hours?

– Temporarily Suspended –

The fitness centre well equipped with elliptical machine, weight lifting machine, exercise bike, treadmill and dumbbells is open between 6:00am and 11:00pm daily (the schedule may be subject to change according to the government's policies).

Is there car parking available at the hotel?

There is no private parking at the hotel, and the closest car park is at Auto Plaza, 65 Mody Road in Tsim Sha Tsui East.

Is there any wheelchair-friendly washroom at the hotel?

The wheelchair-friendly washrooms are located at Marigold Bar on the ground floor, and on the fourth floor next to the staff toilets. Guests are welcome to contact our staff for assistance.

Is there wheelchair or baby stroller available at the hotel?

Wheelchairs are available for our guests. Please book in advance as the service is subject to availability. However, baby strollers are not available.

Can I book a local sightseeing tour at the hotel?

Yes, you are welcome to make a booking at our Concierge in the lobby.

Is room service available? If so, at what times?

Room service is available from 7:00am to 10:00pm daily.

Does the hotel provide a free international adaptor?

We regret that we do not provide international adaptors.

Where can I use a computer with Internet access and print my boarding pass?

We have an Internet-connected computer for guests next to the reception counter in the hotel lobby.

Are there laundry services available at the hotel?

We provide laundry, dry cleaning and pressing services for our guests. Laundry received before 10:00am will be returned on the same day by 7:00pm.

Can I request a special arrangement for my anniversary celebration?

We are happy to arrange cakes, flower bouquets and champagne. Fees will be applied and subject to your preference. Please contact us for details on prices and other arrangements.


Luggage

Can I leave my luggage before check-in or after check-out?

Yes, we are happy to keep your luggage at the hotel for free before check-in or after check-out. Please contact our Concierge in the lobby for details and arrangements. Hotel will not be responsible for the loss of items if applicable.

Can the hotel receive package before our check-in?

Yes, we can receive a package on your behalf at our Concierge. Please do not forget to add your registered full name with the following address c/o: Concierge, Park Hotel Hong Kong, 61-65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong when you order. 


Access

How can I get to the hotel from the airport?

Click here to find out more. Limousine service is also available. Please contact our Concierge for details and arrangements.

Do you provide shuttle service from the airport?

– Temporarily Suspended –

Yes, we do provide a shuttle service from the airport to the hotel. Adult fare is HK$150 per trip, while children aged below 3 is free. The shuttle service is available daily from 7:00am till 9:00pm, at half-hour intervals. 

The airport service counter is located at Arrival Hall B, B 18. Please click here to view the map. Advance booking is required. Please contact our Concierge for details and arrangements.

Do you provide shuttle service to the airport?

– Temporarily Suspended –

Yes, we do provide a shuttle service from hotel to the airport. Adult fare is HK$150 per trip, while children aged below 3 is free. The shuttle service is available daily from 6:35am till 6:35pm, at every hour. Advance booking is required. Please contact our Concierge for details and arrangements. 

Which is the nearest MTR station?

Exit B2 of Tsim Sha Tsui Station and Exit P3 of East Tsim Sha Tsui Station are a 5-minute walk from the hotel.

Take Exit B2 then go straight along Cameron Road for 350 meters, or take Exit P3 then go straight along Chatham Road South to the conjunction of Cameron Road.

What attractions are nearby?

Park Hotel Hong Kong is strategically located in the heart of Tsim Sha Tsui with endless options of specialty markets, malls, eateries and attractions around. Click here for some recommendations on things to do near the hotel. 

How far is the China Ferry Terminal to the hotel? What is the best way to get to the hotel from there?

The China Ferry Terminal is 1 km or around 20 minutes walk to the hotel. Taking a taxi would be the most convenient way, and the estimated fare for the trip is HK$40 and HK$6 will be charged for each luggage piece.

How far is Hung Hom Station to the hotel? What is the best way to get to the hotel from there?

Hung Hom Station is 1 km or around 12 minutes walk to the hotel. Taking a taxi would be the most convenient way, and the estimated fare for the trip is HK$30 and HK$6 will be charged for each luggage piece.

How long does it take from the Kai Tak Cruise Terminal to the hotel by taxi and how much would it cost?

It takes around 25 minutes by taxi. The estimated fare for the trip is HK$130 and HK$6 will be charged for each luggage piece.

How long does it take from Disneyland to the hotel?

It takes around 25 minutes by taxi or 45 minutes by MTR. Please visit the MTR website for details.


Food and Beverage

What time is breakfast served?

Breakfast is served at Park café from 7:00am to 10:30am daily. Park café is located on the fourth floor.

Do you provide Indian food?

Currently, we do not serve Indian food at our restaurant. However, there are Indian restaurants near our hotel, which are within walking distance.

Do you provide halal food?

Currently, we do not serve halal food at our restaurant. However, there are halal restaurants near our hotel, which are within walking distance.

What is the serving time of the Afternoon Tea Set?

Park café serves Afternoon Tea Set from 3:00pm to 5:00pm daily.

Is there a cake-cutting fee?

The cake cutting fee is HK$100net (below 2lbs) or HK$200net (2lbs or above).

Do you offer a discount for senior customers?

We offer 35% discount to senior customers aged 65 or above for lunch, afternoon tea and dinner buffets. Terms & conditions apply.

Do you offer a discount for children?

We offer 50% discount to children aged below 12 for lunch, afternoon tea and dinner buffets, and a child aged below 6 can dine with a paying patron for free. Terms & conditions apply. 

Do you offer a discount for birthday stars?

Birthday stars can enjoy one complimentary buffet upon dining with at least three paying patrons during their birthday month, while discounts will be offered to the accompanying guests. Click here to find out the latest dining offers. Terms & conditions apply.

Do you offer a discount for bank credit cardholders?

We offer 15% discount on lunch, afternoon tea and dinner buffets as well as afternoon tea set at Park café for designated bank credit cardholders. Terms & conditions apply.

What is the serving time of Happy Hour at Marigold Bar?

– Temporarily Closed –

Guests can enjoy an all-day Happy Hour at Marigold Bar. Marigold Bar is located on the ground floor.

What kinds of food services are available at Park Hotel Hong Kong?

Besides our all-day buffet restaurant Park café and our chic-bar Marigold Bar, we provide in-room dining service from 7:00am to 10:00pm.

If you are looking at holding events at our hotel, our dedicated culinary team have come up with different menus from Western-style buffet to exquisite Cantonese cuisine.

Do you have function space at the hotel?

At Park Hotel Hong Kong, we have 3 function rooms appointed with modern facilities and can be tailored to different occasions. Events such as meeting conference, cocktail reception, wedding, children party and graduation party. Click here to find out more, or contact us for details.

Check in / Check out

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Rooms + Guests
1 Room, 2 Guests
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