Hotel Policies and Terms
Please review our hotel policies and terms here. We kindly ask that all guests read them carefully.
Emergency Exits

Emergency exits are located at both ends of the corridor on each guest room floor.
Please be sure to check their locations.
Automatic Door Lock

Guest room doors are equipped with a card-key automatic lock.
Hold your card key over the black sensor. When the green light turns on, the door will unlock.
If the door does not unlock, please contact the Front Desk using the telephone in the elevator hall.
For security reasons, the room number is not printed on the card key.
Check-out

Check-out time is 10:00 am.
(except for certain stay plans)
Late check-out is available for an additional fee.
Please note that availability depends on room occupancy on the day of departure, and requests may not always be accommodated.
Wi-FI

The Wi-Fi ID and password can be found inside the drawer of the dresser desk in your guest room.
Internal Telephone

Front Desk extension: 6
Calling another guest room: 7 + room number
Light Switches

The orange switch located near the guest room door is the main power switch.
The switch below it controls the ceiling lights in the room.
For bathroom lights, bedside lights, and other lighting, please use the individual switches or the switches on the night table.
Air Conditioning

The air-conditioning control panel is located on the wall beside the bed on the bathroom side.
At this time of year, heating only is available.
Please note that cool air is not available.
※ Once the room temperature is set too high, it may be difficult to lower it afterward. For your comfort, please avoid overheating the room.
Yukata (Japanese Robe) and Slippers

Yukata are located in the drawer of the luggage rack next to the TV.
Slippers are stored in the closet.
Please use the yukata and slippers inside the guest room only.
Children’s yukata and slippers are also available. If you need them, please contact the Front Desk.
Ice Machine and Vending Machines

Ice machines and vending machines are located next to the emergency exit on the elevator side of each floor.
Microwave Ovens

Microwave ovens are available in the ice machine rooms on the 7th, 10th, 13th, 14th, and 17th floors.
Tap Water

Tap water in the guest rooms is safe for drinking.
Valuables

Please use the in-room safe located inside the closet to store valuables.
For luggage other than valuables, we can store items in the safety deposit room after completing the required procedure.
Please contact the Front Desk for assistance.
Frozen Items

Frozen items can be stored at the Front Desk. Please let us know if you require this service.
Air Purifier

Each guest room is equipped with an air purifier with a humidifying function.
Fill the water tank and start operation to activate the humidifier automatically.
Amenities

To reduce plastic waste, amenities are not provided in the guest rooms.
Please take only the items you need from the Front Desk counter.
Smoking Policy

The entire hotel is non-smoking.
A designated smoking area is available outside on the 1st floor, located at the far left after exiting the main entrance.
If evidence of smoking is found in a guest room, a penalty fee will be charged.
Please also note that bringing cigarette butts into the room is considered smoking, and the same penalty fee will apply.

| Location |
| Terrace Brasserie(Level 2) |
| Operating Hours |
| 6:30am - 10:00am(Last Entry 9:30am) |
| Exclusive discounted rates for hotel guests |
|
・Adult JPY3,025 ・Children (12 years old and under) JPY1,694 ・Children 6 years old and under… Free |

| Restaurant |
| Marina Bar & Restaurant(Level 2) |
| Operating Hours |
|
*The bar also serves as a club lounge for guests staying in Grand Ocean View Rooms or Suite Rooms. 【Bar】 【 Dinner 】 |

| Restaurant |
| Cocoro(Level 2) |
| Operating Hours |
|
【Teppanyaki・Seafood Donburi (Bowl)】 |

| Cafe・Lounge |
| Bay Lounge(Level 2) |
| Operating Hours |
|
【 Lounge 】 【 Afternoon Tea 】 |

| Lobby Shop for souvenirs, snacks, and select apparel |
| Otaru Marché (Level 1) |
| Operating Hours |
|
9:00am – 6:00pm |

| Frozen Vending Machine |
|
Location: Level 1, next to the lobby elevators, in front of the stairs |
| Items Available |
|
Ice cream, Hokkaido-style fried chicken (Zangi) |
■ Guests with a Breakfast-Included Plan
・Individual guests: Please present the key card holder provided at check-in when entering Terrace Brasserie (Level 2) for breakfast.
・Group guests: Please use the envelope given at check-in, containing your room key, as your breakfast voucher.
■ Adding Breakfast
Guests staying on a room-only plan may enjoy the breakfast buffet at a special rate by presenting their room key card at Terrace Brasserie (Level 2).
| Regular Price | Special Price | |
| Adult | JPY3,500 | JPY3,025 |
| Children (12 years old and under) | JPY1,750 | JPY1,694 |
*Free for children 6 years old and under

Guests staying in the Grand Ocean View Room, Bay Suite, Executive Suite, or Presidential Suite may use the Club Lounge.
Please present the blue key card provided at check-in when using the lounge.
Location: Marina Bar & Restaurant(Level 2)
Operating Hours: 3:00pm - 10:00pm(L.O. 9:30pm)

We offer a range of special perks for guests staying with us.
These perks can be enjoyed not only at shops and restaurants within Grand Park Otaru, but also at the adjacent shopping mall Wing Bay Otaru and various facilities throughout Otaru city.
■ Daytime Access (During Wing Bay Otaru opening hours: 10:00 am – 8:00 pm)

From the Level 2 entrance of Grand Park Otaru, exit into Wing Bay Otaru. Turn left at the corner of the eyeglass shop and follow the path.
After leaving the Wing Bay Otaru building, turn right, then cross the walkway on your left and turn right again. Continue straight, and JR Otaru Chikko Station will be on your left.
*This route is wheelchair-friendly and does not involve stairs.
*Please note that Wing Bay Otaru’s opening hours may change, and individual shops may have different hours.
■ Nighttime Access (Outside Wing Bay Otaru opening hours: 8:00 pm – 10:00 am)

From the main Level 1 entrance of Grand Park Otaru, exit the building and turn left. Walk straight along the sidewalk with Wing Bay Otaru on your left.
At the end of the building, climb the stairs next to the Super Viva Home parking entrance. After climbing the stairs, cross the walkway on your right and turn right.
Walk a short distance, and JR Otaru Chikko Station will be on your left.
□ Nighttime Access for Guests Who Have Difficulty Using Stairs : Indicated with a blue arrow
During Wing Bay Otaru’s closed hours (8:00 pm – 10:00 am), there are elevators along the route from Grand Park Otaru to Otaru Chikko Station.
Guests with large luggage or mobility difficulties should take note of the following:
・The route involves crossing a road without traffic lights, so please cross with caution.
・In winter, please be careful of icy or slippery surfaces to avoid falls.

タクシー情報
グランドパーク小樽発→目的地までのタクシー料金と所要時間(目安)です。
タクシー乗り場はメインエントランス前にございます。
通常時待機車両はございませんので、ご利用の際はその都度お呼びいただく必要がございます。
※配車に時間がかかる場合もございますので、早めのお手配をお願いいたします。
■ 主要な観光地
| 目的地 |
料金(目安) |
所要時間(目安) |
| Otaru Station | JPY1,700 | About 12 minutes |
|
Otaru Canal |
JPY1,500 | About 10 minutes |
|
Otaru Orgel Doh Main Hall |
JPY1,100 | About 5 minutes |
|
花銀通り(花園銀座商店街) |
JPY1,500 | About 10 minutes |
|
Otaru Aquarium |
JPY3,500 | About 20 minutes |
|
Mt Tengu Ropeway |
JPY2,500 | About 15 minutes |
|
Sapporo Station(South Exit) |
JPY13,000~JPY15,000 |
約1時間(高速込み45分) |
|
New Chitose Airport |
JPY38,600 | 約2時間20分 |
■ Ski Resorts
| 目的地 |
料金(目安) |
所要時間(目安) |
| Asarigawa Onsen Ski Resort | JPY2,500 | About 15 minutes |
|
Mt. Tengu Ski Resort |
JPY2,500 | About 15 minutes |
|
Snow Cruise Onze |
JPY4,600 | About 20 minutes |
|
Sapporo Kokusai Ski Resort |
JPY8,100 | About 35 minutes |
|
Kiroro Snow World |
JPY10,000 | About 45 minutes |
|
Sapporo Teine Ski Resort |
JPY10,500~JPY12,000 |
About 50~60 minutes |
※小樽⇔キロロリゾート スキーバスのご予約はご自身でお願いいたします。
Please note that there is no public bath in the hotel. Guests are invited to use the nearby hot spring facilities.
■ Otaru Hot Spring O.SPA

| Operating Hours |
|
Open 24 hours (except during cleaning from 7:50 am – 9:30 am, and Wednesday maintenance from 7:50 am – 1:00 pm) |
| Closed |
| No |
|
Special Rates for Grand Park Otaru Guests: |
|
Present your hotel key card to enjoy the following rates: Adult:JPY750(Regular JPY850) Child (ages 3 to elementary school): If using the facility for more than 90 minutes between 1:00 am and 4:00 am, an additional late-night fee of JPY 1,200 will apply. |
| Address |
| 7-12 Chikko, Otaru, Hokkaido |
| Access |
| Approximately 15 minutes on foot or 5 minutes by car from Grand Park Otaru |
| Parking |
| Available |
・For laundry service, please contact the front desk staff.
・There are no coin laundries in the hotel. Please use facilities in the city.
■ Coin Laundries in Otaru
Aqua Otaru, Irifune
Operating Hours:24 hours (open year-round)
Address:1-3-3 Irifune, Otaru, Hokkaido
Access:Approximately a 6-minute drive from the hotel
BONDLAUNDRY Otaru, Irifune
Operating Hours:24 hours (open year-round)
Address:2-3-7 Irifune, Otaru, Hokkaido
Access:Approximately a 8-minute drive from the hotel
BONDLAUNDRY Otaru, Asari
Operating Hours:24 hours (open year-round)
Address:2-1-6 Asari, Otaru, Hokkaido
Access:Approximately a 8-minute drive from the hotel
There are no convenience stores in the hotel.
Please use the nearest convenience stores in the area.
■ Convenience Stores Near the Hotel
7 Eleven, Otaru Chikko
Address:9-9 Chikko, Otaru, Hokkaido
Access:Approximately a 7-minute walk / 2-minute drive from the hotel
Seicomart, Otaru Chikko
Address:7-12 Chikko, Otaru, Hokkaido
Access:Approximately a 15-minute walk / 5-minute drive from the hotel
Around Grand Park Otaru, there are several spots where you can enjoy scenic views typical of Otaru, as well as parks for relaxing or playing. These locations are also ideal for morning walks or a stroll along the seaside.
Chikko Rinkai Park

A pedestrian path with benches runs between the park and the adjacent Otaru Marina, making it perfect for a relaxing walk. You can enjoy views of the sea and the marina.
▼ Access:Approximately a 10-minute walk
*Outside Wing Bay Otaru’s business hours, please use the pedestrian bridge connected to JR Otaru Chikko Station.
Otaru Marina

Primarily a docking facility for yachts and boats, it is also designated as a “Sea Station,” so visitors are welcome. The marina features shops, cafes, showers, and coin laundries to support marine leisure activities.
▼ Access:Approximately an 8-minute walk
Wing Bay Otaru / Aeon Otaru

Wing Bay Otaru, directly connected to JR Otaru-Chikko Station and Grand Park Otaru, is a large shopping and entertainment complex with shops, a cinema, and an event stage. On the west side of Wing Bay is Aeon Otaru, a full-service supermarket offering groceries, souvenirs, pharmaceuticals, and more.
Operating Hours:Shop………10:00am - 8:00pm
Aeon Otaru…9:00am - 9:00pm
(Food section 8:00am - 9:45pm)
▼ Access:Directly connected from the hotel 1F lobby or 2F restaurant floor
*Access times: Level 1: 10:00 am – 12:00 am / Level 2: 10:00 am – 8:00 pm
*Click the image to open in a new window
Nantaru Market

A market about a 5-minute drive from the hotel along the Katsunai River. It offers fresh seafood, vegetables, meat, handmade prepared foods, daily goods, and more at reasonable prices. Popular among local residents and visitors from the Sapporo area.
▼ Access:Approximately a 8-minute drive
Katsunai River

One of seven secondary rivers in Otaru, flowing from Tenjin to Okusawa, Mae, and the Chikko/Katsunai area where Grand Park Otaru is located, and finally into Otaru Port. The riverside area includes Minami Otaru Market and is also known for salmon migrating upstream in autumn.
▼ Access:Approximately a 8-minute drive
ご予約はグランドパーク小樽公式サイトへ
グランドパーク小樽の公式サイトはいつでもベストレート。
同じ宿泊プランでも、他の宿泊予約サイトより最大10%割引でご利用いただけます。
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