Grand Park Otaru is committed to work with the local health authorities and comply with World Health Organization (WHO) standards to mitigate risks as the health and wellbeing of our guests and team members are of utmost priority to us.
We constantly review our cleanliness and hygiene protocol to ensure that we are well above global standards. Our measures include the following described below.
We have also enhanced our flexibility policy so that you can plan your stay with a peace of mind.
As the situation is evolving, we recommend that guests be guided by their local government travel advisory prior to travelling. Please refer to the relevant travel advisory before proceeding with your travel plans.
We look forward to your return when travel resumes. Till we meet again, stay safe and be well.
Figure 1. Guests will receive pre-arrival details on their reservation as well as the health and safety measures practised by the hotel.
Figure 2. Guests entering the premises will need to wear a face mask, complete the temperature checks and fill up a health and travel declaration form.
Figure 3. Furniture in public spaces are adjusted to maintain safe distancing.
Figure 4. All of our team members wear face masks and are trained on health, hygiene and sanitation standards.
Figure 5. Hand sanitisers are placed in communal spaces for easy access.
Figure 6. Face masks are available on request. Safe distancing measures are observed in all public spaces.
Figure 7. High traffic areas such as front desks and lifts are sanitised often.
Figure 8. All rooms and linens are thoroughly cleansed and sanitised.
Figure 9. Daily housekeeping service can be turned down upon request.
Figure 10. Disinfectants are used to thoroughly clean the spaces with special focus on hotspots including phone, TV remote, safe box and bathroom vanity top.
Figure 11. Guests are encouraged to make their reservations in advance.
Figure 12. Safe distancing of seating is observed. Restaurant space, menus, cutlery, utensils, tables and chairs are sanitised every few hours.