Grand Park Otaru is committed to work with the local health authorities and comply with World Health Organization (WHO) standards to mitigate risks as the health and wellbeing of our guests and team members are of utmost priority to us.
We constantly review our cleanliness and hygiene protocol to ensure that we are well above global standards. Our measures include:
1. Health checks, hand sanitisers and masks
We have implemented temperature screening and contact tracing for everyone entering our hotel premises. Hand sanitisers are placed in communal spaces for easy access. All guests will be required to wear face masks while in public spaces throughout the hotel.
2. Increased sanitisation
High traffic areas such as front desks and lifts are sanitised often. Restaurant space, menus, cutlery, utensils, tables and chairs are sanitised.
3. Safe distancing
Furniture in public spaces and restaurants are adjusted to maintain safe distancing. A mandatory at least 1-metre safe distance is also observed within the hotel.
Our rooms undergo intense room cleaning regime where disinfectants are used to thoroughly clean the spaces; special attention is given to focus on hotspots including phone, TV remote, safe box and bathroom vanity top.
We have also enhanced our flexibility policy so that you can plan your stay with a peace of mind.
As the situation is evolving, we recommend that guests be guided by their local government travel advisory prior to travelling. Please refer to the relevant travel advisory before proceeding with your travel plans.
We look forward to your return when travel resumes. Till we meet again, stay safe and be well.