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Frequent Asked Questions

Safety & Precautionary Measures

What are the precautionary measures being taken by Grand Park Orchard? 

The health and safety of our guests and team members are of utmost priority. As a SG Clean certified hotel, we constantly review our hygiene measures. You may find out more here.

 

What is SG Clean?

The SG Clean campaign was launched on 16 February 2020, with the aim to minimise the spread of COVID-19 pandemic by focusing on hygiene. Grand Park Orchard has been a certified SG Clean hotel since March 2020. To find out more about the campaign, find out here.

About the Hotel

Does the hotel provide free Internet access?

Complimentary Wi-Fi access is available in rooms and around the property.

 

Is there a swimming pool in the hotel? What are the operating hours?

We have an outdoor pool which is accessible to all in-house guests. Opening hours are 6am - 11pm. The depth of the swimming pool is at 1.2 meters and the length is 16 meters. Sundeck chairs are available on a first-come-first-served basis. Pool towels are provided.

 

Is there a fitness room in your hotel? What are the operating hours?

The gym is located on the 4th floor and is open 24 hours. Usage of the gym is complimentary for hotel guests. We do not provide personal trainers or work out classes.

 

Can I park my vehicle at the hotel?

In-house guests enjoy full day complimentary parking whilst diners enjoy 3-hour complimentary parking, subjected to terms & conditions. For the public, parking fees are applicable. 

 

Is your property wheelchair friendly?

For families and guests with special needs, our hotel has rooms specially designed for guests who required additional space and amenities. Accessible room and interconnecting rooms are available in the hotel.

 

Is your property kids-friendly?

Yes it is. Children under the age of 12 years stay for free with existing bedding. Limited cots, playpens and extra beds are available for selected room types and are subject to availability.

 

Aside from kids-friendly swimming pool, we also have trained and dedicated babysitters will be delighted to take care of your little ones while you are away. Please contact gpor.housekeeping@parkhotelgroup.com and allow advance notice of 4 hours for babysitting service at a nominal charge. 

 

Can the hotel assist to arrange for local sightseeing tours?

There's lots to do near Grand Park Orchard! From taking in the nature at UNESCO World Heritage Site, Singapore Botanic Garden to world-class shopping & dining at our doorstep. You may contact our Concierge team at concierge.gpor@parkhotelgroup.com for assistance. 

 

Does the hotel provide laundry services?

Laundry and Dry Cleaning Services are available for in-house guests at a fee. Please contact gpor.housekeeping@parkhotelgroup.com for more information. 

 

Can I request for special arrangement for my anniversary celebration?

You may provide your booking number so that we can check on your requests. Alternatively, please leave your contact details and our team will be in touch with you shortly.

 

Can I leave my luggage before check-in or after check-out?

Luggage storage is available for guests due to arrive, in-house guests and checked-out guests at no additional fees.   

 

Are government taxes and service change included in the pricing?

All rates are subject to 10% service charge and 7% prevailing taxes, unless otherwise stated. 

Directions to Hotel and Nearby Attractions

How can I get to the hotel from the airport?

You may board the taxi from the airport straight to the hotel. If you are already up for some adventure, you may board the train from Changi Airport station (CG2) and transfer at Tanah Merah (EW4) to City Hall (EW13 | NS25). Alight at City Hall and transfer to the North-South line towards Somerset MRT station. From there, it will be a 9-minute walk to the hotel.

 

We're also happy to assist you to make arrangements for airport transfer. Please be informed that additional fees apply for airport transfer.

 

Where is the nearest train station?

Grand Park Orchard is located in the heart of Singapore’s premier shopping and entertainment district. The nearest MRT (subway/metro) station, Somerset Station is a 9-minute walk away.

Hotel Reservations - Modify / Add / Cancel

How do I modify or cancel my reservation?

Cancellation policy can be found under the terms & conditions of each offer/ confirmation. Please provide your booking number so that we can check if your booking is eligible for cancellation. 

 

As the Covid-19 situation to evolve around the world, is there any update on the cancellation policies? 

We are fully committed to enabling guests with increased flexibility during this interim. Any reservations with arrival dates from now until 31 December 2020 can be amended for free. Fully prepaid, non-refundable bookings made directly with our hotels can be postponed till 30 June 2021 for free. Rate change applies. Find out more about our new and enhanced flexibility policy here.

Rooms Amenities and Add-Ons

What are the check-in, check-out timings?

Check-in time: After 3.00pm (Local time)
Check-out time: By 12.00 noon (Local time)

 

Is early check-in or late check-out available? 

Any request for an early check or late check out in will be subject to availability and at a nominal fee. 

 

Can I add an extra bed or baby cot? Is there any additional charge?

Yes, you may. Please indicate your special requests when you are making your reservation. These will be subject to availability and may incure a nominal fee. Alternatively, you may approach our Front Desk located on level 4 at any time for your request.

 

What are the available room amenities?

We have a complete range of toiletries in the room for your convenience such as blankets, a pillow menu, towels, toothbrush, shaver, bathrobe, slippers, hair dryer, ironing board and an in-room safe. 

Park Rewards Loyalty Program

What is Park Rewards?

Park Rewards is a loyalty programme by Park Hotel Group specifically designed to reward:

i. Corporate bookers for making room and event bookings on behalf of their companies
ii. Guest staying at participating hotels and resorts
iii. Patrons dining at participating restaurants and bars.

Park Rewards members receive PARK$ for every eligible spend on rooms, dining and corporate events. PARK$ can be accumulated to redeem for exciting rewards.

 

Who is eligible to join Park Rewards?

Anyone can be a Park Rewards member! Join now and start earning PARK$ immediately. 

 

How do I join Park Rewards?

Simply sign up here and activate your membership via the welcome email received. 

 

Are there are fees/minimum spending required to join Park Rewards?

Participation to Park Rewards is free and no minimum spend is required to start earning PARK$.

 

Which are the participating hotels and outlets that I can earn PARK$ at?

Please refer to the full list here.

 

What are the rewards that I can redeem for?

PARK$ can be accumulated to redeem for exciting rewards such as vouchers from hotels, restaurants, bars and third-party merchants such as Amazon. 

 

Will my Park Rewards membership expire?

Park Rewards membership does not expire and PARK$ will not expire if new PARK$ are earned or redeemed during a 12-month period.

Food and Beverage

What time is breakfast served?

Breakfast is served from 6am - 10.30am at the Mitzo Bar & Restaurant located on level 4. 

Adult: SGD30++ | Child (6-12 years old): SGD15++ | Child aged below 6 dines for free

 

Does the hotel provide for special dietary needs?

We would love to make your stay an enjoyable one, please email us at gpor.foodandbeverages@parkhotelgroup.com if you have special dietary requirements that you would like us to take note of. 

Meetings & Events

How many meeting rooms / ballrooms do you have?

From an open-air poolside bar befitting the moniker of a tropical oasis at Bar Canary to a dramatic and contemporary dining space at Mitzo Restaurant & Bar¸ explore versatility with Grand Park Orchard. 

 

What is the maximum capacity for your ballroom

Our various venues have different capacity so as to cater to each and every of our guests' needs. You may view them here.

 

T: (65) 6603 8827

E: bqt.gpor@parkhotelgroup.com

 

View Event Factsheet

View Wedding Celebration Package

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check-out 10 September Friday
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