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Indulgence Plus Terms and Conditions

General

  • Your signature and use of Indulgence Plus card constitutes your acceptance of the Terms and Conditions listed below. 
  • The Indulgence Plus membership card is non-transferable, non-refundable and has no cash value. 
  • The membership privileges are applicable at participating hotels and restaurants managed by Park Hotel Group, unless otherwise stated. 
  • A valid Indulgence Plus card must be presented to enjoy the membership privileges. Privileges will not be accorded if card is not presented. 
  • Your membership privileges are available throughout the year except on eves of public holidays, public holidays and special occasions, e.g. Lunar New Year's Eve, First Day of Lunar New Year, Valentine's Day, Mother's Day, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day, unless otherwise stated. 
  • Indulgence Plus offers cannot be used in conjunction with other special promotional offers and/or programmes. 
  • Changes and/or additional benefits and restaurant promotions are communicated to members via enewsletters and this website. Please ensure that your email address is provided upon enrolment of membership. 
  • By signing up for the Indulgence Plus membership and providing your personal data, you agree to be contacted and/or receive promotional emails and other materials from Indulgence Plus and its affiliates. 
  • The membership benefits have no cash value and cannot be sold or transferred for cash. The membership benefits are valid for the named member only. 
  • Supplementary card and Primary card cannot be used at the same time, in the same hotel or outlet and/or for the same meal period, to enjoy the benefits.

 

Indulgence Plus

  • The Indulgence Plus card is the responsibility of the member and is valid until the expiry date shown on the card. 
  • Any loss or theft of the membership card should be reported immediately. An administrative charge of S$50 (inclusive of GST) will be imposed for a replacement card. 
  • The Indulgence Plus is the property of Park Hotel Group. 
  • Unpon receipt of the Indulgence Plus card, the card must be signed by the member in order to be activated. Otherwise, the card will be deemed null and void. 
  • The hotel and/or outlet has the right to refuse discounts or retain the card for verification. 
  • Once membership is purchased, the member is bound to abide by the policies, Terms and Conditions of the card set by the hotel management. The management reserves the right to cancel the membership when a member does not abide by the policies, Terms and Conditions set in the programme. No refund on the membership fee and/or any form of compensatory measures will be extended.

 

Dining

  • This card is only valid for participating food and beverage outlets managed by Park Hotel Group in Singapore. Please see here for participating outlets.
  • This card is not valid for discounts on in-room dining, banquet, take-out services, outside catering, private dining and mini bar, unless otherwise stated. 
  • Members are limited to one (1) card per table or party, per visit and must dine at the table to enjoy these benefits. 
  • Discounts are available only on the total food and beverage bill, unless stated otherwise. 
  • Indulgence Plus discounts are not applicable to events and with promotions. 
  • Indulgence Plus discounts are available for unlimited visits, unless stated otherwise.
  • The card member must be present when dining to enjoy the discounts.  
  • Definition of a party is a group of two (2) or more persons dining at one (1) table or more tables. For group dining of up to 20 people, where there is a request for side by side or nearby tables, this will be one (1) party and the one (1) card per table/per party policy will apply.
  • Food Discount structures; unless otherwise stated:

 

50% discount for member and one guest
33% discount for member and two guests
25% discount for member and three guests
20% discount for member and four guests or more (up to total of 20 guests)
10% discount on selected festive days and meal periods

Applicable at Cocobolo Poolside Bar + Grill and The Carvery foir a la carte orders and buffets. Exclude sets.

  • Please refer to here for list of dining discounts applicable. 
  • Dining voucher is limited to one  voucher per dining visit, per table.
  • Dining voucher cannot be used in conjunction with other promotional offers, vouchers, programmes or discounts.

 

 

Accomodation

  • 20% yearlong discount on Best Flexible Rates on all rooms. Excludes breakfast. Enjoy a double upgrade to club room at a members exclusive supplement of S$40++ [U.P. S$70++]
  • To enjoy the member discount, rates must be booked through Park Hotel Group brand website (parkhotelgroup.com), or directly with the participating hotels. When making a reservation, please use the promo code: INDULGE20
  • Unless otherwise stated, accomodation benefits are subject to availability. A limited number of rooms may be available during periods of expected high hotel occupancy. Blackout dates may apply in some hotels during peak periods. 
  • Accomodation benefits are valid for single or double occupancy. 
  • Valid for personal use only. Cardmember must be one for the guests during the stay. 
  • Limited to one room per booking. An additional room for family stay is available upon request. 
  • A valid Indulgence Plus membership card must be presented at time of check-in to receive the 20% discount. Dollar value voucher cannot be used in conjunction with the discount off Best Flexible Rates. 
  • Cannot be  combined with any other special offers, promotions or discounts or privilege programmes. 
  • Room rates are subject to change during the year.

 

Birthday

  • To enjoy the birthday privileges, cardmember must make reservations at least three (3) working days (72 hours) in advance. Please check with individual outlets for details.
  • Birthday privileges are only valid during the member's birthday month and has to be utilised on the same month the birthday falls on, unless otherwise stated. Eg. If birthday falls on 30 Septembr, birthday privileges are applicable for the entire month of September, unless otherwise stated.
  • Birthday privileges are limited to one redemption per member, unless otherwise stated. Please present birthday email to redeem the privileges. 

 

Gift Certificates

  • All vouchers are valid at participating Singapore hotels and retaurants managed by Park Hotel Group. 
  • All vouchers cannot be replaced if lost or stolen. 
  • All vouchers must be used within the validity period. 

 

Limitation of liability

  • Neither Indulgence Plus or Park Hotel Group or its group of hotels and restaurants shall be liable for an amount greater than the membership fees to any member as a result of/or in conjunction with his or her membership. 
  • Any queries relating to the use of the card or its validity should be referred to the Management or an authorised representative whose decision is final. 
  • Information is correct at time of printing. The benefits and Terms and Conditions may be amended or withdrawn without prior notice at the sole discretion of the Management. 

 

We are currently revamping the program to make it bigger and better for our customers!

Stay tuned for further updates on the launch of exciting benefits and rewards coming your way in the second half of 2018!

 

FAQ   |   Terms & Conditions   |  Contact Participating Venues  | Submit Enquiry | Back to Homepage

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Enjoy 7 exclusive benefits when you book directly with us!
  • dining credits
  • stay flex rates
  • room upgrades
  • free wi-fi
  • pre-arrival requests
  • exclusive rates
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Enjoy 7 exclusive benefits when you book directly with us. Simply book with us directly via parkhotelgroup.com and be rewarded with these 7 benefits. learn more terms & conditions