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View from Crystal Club Lounge

Frequently Asked Questions

Safety and Precautionary Measures

What are the safety and precautionary measures adopted by Park Hotel Clarke Quay?
The health and safety of our guests and team members are of utmost priority. As a SG Clean certified hotel, we constantly review our cleanliness and hygiene protocol to ensure that we are well above global standards. Read more about our safety and precautionery measures here.

 

 

What is SG Clean?
Launched on 16 February 2020 by the National Environment Agency (NEA), the SG Clean campaign seeks to rally stakeholders and members of the public to do their part, by adopting good personal habits and social responsibility, to raise standards of cleanliness and public hygiene in Singapore and safeguard public health.

It is envisioned that the SG Clean campaign will instil a national “keep clean culture”, where keeping Singapore clean is an integral part of our lives. Learn more.

 

About The Hotel

Does the Hotel provide free Internet access?
Complimentary Wi-Fi access is available in rooms and around the property. To connect, please enter your room number and name in your browser.

 


Is there a swimming pool in the Hotel? What are the operating hours?
The Hotel offers a 25-metre award winning outdoor freshwater swimming pool with adjoining jacuzzi. This facility is located at Level 2 and is open from 6.00am to 11.00pm daily.


COVID-19 Disclaimer: Please note that safety measures such as safe distancing, time limit and capacity restrictions may apply in adherence to the latest government requirements on COVID-19 prevention. As such, please approach our team to book the use of this facility.

 


Is there a fitness room in your Hotel? What are its operating hours?
Guests staying with us enjoy complimentary access to the gym that is open 24-hour daily. Please use your keycard to access this facility. We regret to inform that the gym does not offer scheduled work out classes or the services of a personal trainer.  

 

COVID-19 Disclaimer: Please note that safety measures such as safe distancing, time limit and capacity restrictions may apply in adherence to the latest government requirements on COVID-19 prevention. As such, please approach our team to book the use of this facility.

 

 

Can I park my vehicle at the Hotel?
In-house guests enjoy complimentary parking facility. Slots are subject to availability on a first-come, first-served basis.

For walk-in guests and diners, the following charges apply*.

6.00am - 6.00pm: First hour is at S$4, and every subsequent 30 minutes is at S$1.50.

6.00pm to 6.00am: A per entry charge of S$6 applies.

*Rates are subject to changes without prior notice.

 


Is your property wheelchair-friendly?
For guests encountering mobility issues, the Hotel provides handicap-friendly guest lifts alongside select units of rooms with handicap-accessible washrooms. To enhance the comfort and convenience of guests, there is also a handicap and wheelchair-accessible washroom at the lobby.

 

Additionally, guests staying with the Hotel may loan wheelchairs on a complimentary basis (subject to availability). Please advise the team prior arrival so that arrangement can be made to reserve this facility for you.

 


Is your property kids-friendly?
We've made family travelling easy and convenient for you.

 

The following services and amenities are subject to availability. Should you require any of this, please let us know in advance at the point of reservation or contact us.


- Baby playpen

- Pillow for baby/children

- Blanket for baby/children

- Extra bed (Park Suite and Executive Suite, with additional charges)

- Connecting rooms (select units of Superior, Deluxe and Club Superior rooms)

- Family rooms (select units of Superior, Deluxe and Club Superior rooms)

- Children menu and cutlery at restaurants and in-room dining

- High chairs at restaurants

- Bottle steriliser and warmer

- Bath tub with anti-slip mat

- Rubber changing mat

- Baby-sitting service (charges apply)

 


Can the Hotel assist to arrange for local sightseeing tours?
Our Concierge will be pleased to assist you on booking the tour package of your choice during your stay.

 


What pin plug and voltage do you use in your rooms? Does the Hotel provide free international adaptor?

Our rooms are equipped with universal socket that accepts various types of electrical plugs. The voltage in Singapore is 220V/240V, 50Hz. Please contact our Housekeeping Team for assistance on adaptors and transformers.

 


Are there computer and printing facilities in the Hotel?
We do not have a Business Centre in the Hotel. However, for basic printing requests, the team will be delighted to assist. Charges may apply for advanced printing services.

 


Is laundry services available at the Hotel?
The Hotel offers laundry, dry cleaning and pressing services. Laundry items submitted before 10.00am will be returned on day, whilst submissions after 10.00am will be returned on the next day at 7.00pm.

 

To submit articles for laundry service, please complete the laundry form in the wardrobe and place your laundry in the bag provided. Please contact Housekeeping and a colleague will be there to collect it shortly.

 


Is this a pet-friendly Hotel?
The Hotel observes a pet-free environment.

 


Smoking Policy
Designated smoking areas are available around the premises. The Hotel provides a combination of non-smoking and smoking rooms.

 


Can I leave my luggage before check-in or after check-out?
The Hotel offers luggage storage for guests staying with us. Our Concierge Team will assist you upon arrival.

 


Are government taxes and service change included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of lowest available rate and rates may fluctuate.

Directions to Hotel and Nearby Attractions

How can I get to the Hotel from the airport?
For directions from airport to the Hotel, please refer here.

 


Do you provide shuttle service from the airport?
Unfortunately, airport shuttle service is unavailable. Should you wish for us to arrange for a private airport limousine transfer, please indicate this requirement during reservation process. Charges apply, learn more.

 

 

Where is the nearest train station?
Park Hotel Clarke Quay has a central, downtown location that is minutes from the Clarke Quay entertainment precinct and Central Business District (CBD). The nearest MRT (Fort Canning) station is a 3-minute walk away.

 


What are the nearby tourist attractions?
There's lots to do near Park Hotel Clarke Quay! From hitting the nightspots at Clarke Quay across the street to visiting the 101-hectare Gardens by the Bay, here’s some of our recommendations. Learn more.

Hotel Reservations (Modify / Add / Cancel Booking), Payment & Deposit

How do I modify or cancel my reservation?

Please select "Manage Reservation" which you can find at the very bottom of this page. Alternatively, you may contact our Reservations team who will be happy to assist at rsvn.phcq@parkhotelgroup.com.

 


Do I need to pre-pay for my reservation? If so, how do I do it?
For certain packages and promotions, a prepayment may be required during the booking process. Please proceed to input your payment details upon creation of the booking.

 


As COVID-19 development evolves around the world, is there any update on the cancellation policies?
We are fully committed to enabling guests with increased flexibility during this interim. Enjoy maximum flexibility in changing or cancelling any stay booked directly with us, up to 24 hours prior arrival, with our New Enhanced Flexibility Policy.

 

 

Deposit
A deposit of S$50nett per night is required (for stays with full room prepayment before arrival date).


Total room charges and $50nett per night will apply for non-prepayment stays.

The S$50nett per night deposit will be reimbursed to guests after departure, subject to deductions on miscellaneous and incidental charges.

 


Payment Types
The Hotel accepts VISA, MasterCard, AMEX, JCB, China UnionPay as guarantee for room reservations. Payment at Hotel can be made by cash as well.

Rooms Amenities and Add-Ons

What are the Hotel's check-in and check-out timings?
Check-in time: After 2.00pm (Local time)

Check-out time: By 12.00 noon (Local time)

 


Minimum Age
Minimum Age for Check-in: 18 years old

 


Is early check-in or late check-out available?
If you require an early-check-in or a late check-out, we will try to accommodate based on the availability of rooms.

 


I am here for a family stay. What are my room options?
Whilst we do not offer standalone, designated Family Rooms, we recommend our inter-connecting rooms for family stays for added comfort, convenience and space. Alternatively, parents may opt to share existing bedding with a young toddler at no extra charge.

 


Can I add an extra bed? Is there any additional charge?
Our rooms can accommodate 2 adults and 1 child who is sharing the same bed with parents. Additional charges apply for an extra bed. Please note that the extra bed in the room will leave you with limited space.

 


Can I request for a baby cot? Is there any additional charge?
Baby cots are provided on a complimentary basis upon request, subject to availability.

 


What are the types of bedding configurations available in your rooms?
Our guestrooms are equipped with either two single beds or a queen bed. Suites are equipped with king beds.

 


What are the available room features and amenities?
For room features, please visit here. Other amenities include towels, shampoo, body wash, conditioner, body lotion, dental kit, cups and glasses, electrical kettle and emergency torchlight. Minibar amenities are available with charges. Bath tubs are available in select guestrooms.

 


Do you have wheelchair accessible rooms?
Yes, we have 2 rooms (Superior Rooms) that are accessible by wheelchair. In-room amenities include grab bars in washroom, roll-in handicap shower stall with folding bath seat and emergency button, bedroom doors with a  minimum width of 35 inches, washroom doors with a minimum width of 34 inches, and with Ezi-maidbed lifting system.

 


What is the operation hour for your Room Service?
Room service is available from 6.00am to 2.00am.

Park Rewards

What is Park Rewards?
Park Rewards is a loyalty programme by Park Hotel Group specifically designed to reward:


i. Corporate bookers for making room and event bookings on behalf of their companies.
ii. Guest staying at participating hotels and resorts.
iii. Patrons dining at participating restaurants and bars.

Park Rewards members receive PARK$ for every eligible spend on rooms, dining and corporate events. PARK$ can be accumulated to redeem for exciting rewards.

 


Who is eligible to join Park Rewards?
Anyone can be a Park Rewards member! Join now and start earning PARK$ immediately.

 


How do I join Park Rewards?
Simply sign up at https://my.parkrewards.com/en/join and activate your membership via the welcome email received.

 


Are there are fees/minimum spending required to join Park Rewards?
Participation to Park Rewards is free and no minimum spend is required to start earning PARK$.

 


Which are the participating hotels and outlets that I can earn PARK$ from?
Please refer to the full list here. 

 


What are the rewards that I can redeem for?
PARK$ can be accumulated to redeem for exciting rewards such as vouchers from hotels, restaurants, bars and third-party merchants such as Amazon.

 


Will my Park Rewards membership expire?
Park Rewards membership does not expire and PARK$ will not expire if new PARK$ are earned or redeemed during a 12-month period.

Food and Beverage

When is breakfast served?
Operation hours: 6.00am - 10.30am

 

 

Does the Hotel provide for special dietary needs?
We offer gluten-free options at our restaurants and for in-room dining. However, please be informed that our Chefs work with other products that contain gluten in our kitchens and restaurants. We have vegetarian and vegan dishes as well. Please approach our Food & Beverage colleagues for recommendations or enquire in advance. Unfortunately, we do not serve kosher options.

 

We have a Green Monday menu available. This plant-based menu provides more dietary options for diners and caters to diverse dietary requirements and preferences, ranging from vegetarian, vegan, dairy-free, and nut-free. The menu offers plant-based meat and dairy alternatives which are perfect for guests who wish to practise sustainable lifestyle and dining habits.

Meetings & Events

How many meeting rooms and ballrooms do you have?
There are four meeting and function spaces at the Hotel. This comprises of 3 indoor meeting rooms, and 1 al fresco Poolside Deck.

 


What is the maximum capacity for your ballroom?
The maximum capacity of our largest meeting room, Van Kleef, depends on the event's layout and configuration needs. It accommodates up to 50 guests (Cocktail Reception style), 60 guests (Theatre-seating), 21 guests (U-Shape), 30 guests (Cluster seating), 50 guests (Round Table setup), 30 guests (Classroom) and 18 guests (Boardroom setup).

 

COVID-19 Disclaimer: Please note that safety measures such as safe distancing, time limit and capacity restrictions may apply in adherence to the latest government requirements on COVID-19 prevention.

 


Is the Hotel able to cater to the special dietary needs of meeting participants?
Meeting participants enjoy a diverse array of cuisines at the Hotel, including vegetarian options. A minimum order for 10 pax is required for Halal-certified meals.

 


What are the corkage fees?
There is a S$25++ charge of corkage fee per bottle of wine. Corkage fee is waived for duty-paid, sealed liquour.

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