Subscribe to our mailing list
* indicates required
book
book your stay
room comparison
Select 2 or 3 rooms to compare
comparecancel
Outdoor Swimming Pool at Grand Park City Hall

Hotel Policies

Safety and Precautionary Measures

What are the precautionary measures being taken by Grand Park City Hall?

The health and safety of our guests and team members are of utmost priority. As a SG Clean certified hotel, we constantly review our cleanliness and hygiene protocol to ensure that we are well above global standards. Read more about our safety and precautionery measures here.

 

What is SG Clean?

Launched on 16 February 2020 by the National Environment Agency (NEA), the SG Clean campaign seeks to rally stakeholders and members of the public to do their part, by adopting good personal habits and social responsibility, to raise standards of cleanliness and public hygiene in Singapore and safeguard public health.

 

It is envisioned that the SG Clean campaign will instil a national “keep clean culture”, where keeping Singapore clean is an integral part of our lives. Learn more.

About Hotel

What is the minimum age for check-in?

Minimum Age for Check-in is 21 years old with a photo identification.

 

Does the hotel provide free Internet access?

Complimentary Wi-Fi access is available in rooms and around the property. To connect, please enter your room number and name in your browser.

 

Is there a swimming pool in the hotel? 

The Hotel offers an outdoor swimming pool, located on Level 4.

COVID-19 Disclaimer: Please note that safety measures such as safe distancing, time limit and capacity restrictions may apply in adherence to the latest government requirements on COVID-19 prevention. As such, please approach our team to book the use of this facility.

 

Is there a fitness room in your hotel? 

Guests staying with us enjoy complimentary access to the gym. Please use your keycard to access this facility. We regret to inform that the gym does not offer scheduled work out classes or the services of a personal trainer.

 

COVID-19 Disclaimer: Please note that safety measures such as safe distancing, time limit and capacity restrictions may apply in adherence to the latest government requirements on COVID-19 prevention. As such, please approach our team to book the use of this facility.

 

Can I park my vehicle at the hotel?

In-house guests enjoy complimentary parking facility. Slots are subject to availability on a first come, first served basis.

 

Is your property wheelchair friendly?

For guests encountering mobility issues, the Hotel provides handicap-friendly guest lifts alongside select units of rooms with handicap-accessible washrooms. To enhance the comfort and convenience of guests, there is also a handicap and wheelchair-accessible washroom at the lobby.

 

Additionally, guests staying with the Hotel may loan wheelchairs on a complimentary basis (subject to availability). Please advise the team prior to your arrival so that arrangement can be made to reserve this facility for you.

 

Is your property kids-friendly?

The Hotel offers a family-friendly stay with kid-friendly facilities and amenities. The following services and amenities are subject to availability. Should you require any of this, please let us know in advance at the point of reservation:
- 6 sets of interconnecting Family Suites
- Custom daybed (pull-out bed)
- Baby tent/cot*
- Baby pillow/bloster/blanket*
- Bottle steriliser with brush, liquid detergent and bottle warmer*
- Baby bath tub with anti-slip mat*
- Baby potty and toddler step stool*
- Baby bath toiletries*
- Baby sitting services*
- Baby high chair
- Complimentary 1hr playtime at Trehaus' indoor playground


*Available upon request. Subject to availability. For baby sitting services, please contact Reception for hourly rates.

 

Can the hotel assist to arrange for local sightseeing tours?

Our Concierge will be pleased to assist you on booking the tour package of your choice during your stay.

 

What pin plug and voltage do you use in our rooms? Does the hotel provide free international adaptor?

Our rooms are equipped with universal socket that accepts various types of electrical plugs. The voltage in Singapore is 220V/240V, 50Hz. Please contact our Housekeeping Team for assistance on adaptors and transformers.

 

Are there computer and printing facilties in the hotel?

We do not have a Business Centre in the Hotel. However, for basic printing requests, the team will be delighted to assist. Charges may apply for advanced printing services.

 

Does the hotel provide laundry services?

The Hotel offers laundry, dry cleaning and pressing services.

 

To submit articles for laundry service, please complete the laundry form in the wardrobe and place your laundry in the bag provided. Please contact Housekeeping and a team member will be there to collect it shortly.

 

Can I request for special arrangement for my anniversary celebration?

Yes you may and we will try our best to make your celebratory stay a memorable one!

 

Is this a pet-friendly hotel?

The Hotel observes a pet-free environment except for guide dogs for the visually-impaired.

 

Can I smoke within the hotel premises?

Grand Park City Hall is a non-smoking hotel. There is a S$300 cleaning fee if you smoke in any of our guests rooms.

 

Can I leave my luggage before check-in or after check-out?

The Hotel offers luggage storage for guests staying with us. Our Concierge Team will assist you upon arrival.

 

Can I have a party in the room?

The hotel enforces a No Party Policy to ensure maximum comfort for all our in-house guests. Any person found to be creating excessive noise and disturbance, having a party or exceeding the maximum allowable occupancy of the room will be asked to leave the hotel without refund. Unregistered guests are not allowed in the room after 9PM.

 

Are government taxes and service change included in the pricing?

Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of lowest available rate and rates may fluctuate.

Directions to Hotel and Nearby Attractions

How can I get to the hotel from the airport?

For directions from airport to the Hotel, please refer here.

 

Do you provide shuttle service from the airport?

Unfortunately, airport shuttle service is unavailable. Should you wish for us to arrange for a private airport limousine transfer, please indicate this requirement during reservation process and charges will apply.

 

Where is the nearest train station?

The nearest train station is City Hall, which is a 3-minute walk away.

 

What are the nearby tourist attractions?

There's lots to do near Grand Park City Hall, which is located at the Civic District! Check out some of our recommendations here.

Hotel Reservations - Modify / Add / Cancel

How do I modify or cancel my reservation?

Please select "Manage Reservation" which you can find at the very bottom of this page. Alternatively, you may contact our Reservations team who will be happy to assist at rsvn.gpch@parkhotelgroup.com.

 

Do I need to pre-pay for my reservation? If so, how do I do it?

For certain packages and promotions, a prepayment may be required during the booking process. Please proceed to input your payment details upon creation of the booking.

 

What are your payment types?

The Hotel accepts VISA, MasterCard, AMEX, JCB, China UnionPay and Alipay for payment of room reservations. Payment at Hotel can be made by cash as well. 

 

As the Covid-19 situation to evolve around the world, is there any update on the cancellation policies? 

We are fully committed to enabling guests with increased flexibility during this period. Enjoy maximum flexibility in changing or cancelling any stay booked directly with us, up to 24 hours prior arrival, with our New Enhanced Flexibility Policy

Rooms Amenities and Add-Ons

What is the maximum number of occupants per room?

The total number of occupants in a room shall not exceed 3 adults or 2 adults and 2 children at any time.

 

What are the check-in, check-out timings?

Check-in time: After 2.00pm (Local time)
Check-out time: By 12.00 noon (Local time)

 

Is early check-in or late check-out available? 

Yes, upon request and availablity. Charges may apply. 

 

Do you have family rooms?

Yes, Grand Park City Hall offers 6 sets of interconnecting Family Suites with kid-friendly facilities and amenities. Children's room comes with a custom daybed, a pull-out bed with dining table and stool as well as a freestanding mini bar area. Other children's room amenities include a chalkboard and feature wall.

 

Do you have wheelchair accessible rooms?

Yes we do. In-room amenities include grab bars in washroom, roll-in handicap shower stall with folding bath seat and emergency buttons.

 

Can I add an extra bed? Is there any additional charge?

Yes, you can, for selected room types and additional charges will apply.

 

Can I request for a baby cot? Is there any additional charge?

Baby cots are provided on a complimentary basis upon request, subject to availability.

 

What are the available room amenities?

For our full list of our room features, please visit here

 

What are the timings for room service?

Room service is available from 7am to 11pm.

Park Rewards Loyalty Programme

What is Park Rewards?

Park Rewards is a loyalty programme by Park Hotel Group specifically designed to reward:

i. Corporate bookers for making room and event bookings on behalf of their companies
ii. Guest staying at participating hotels and resorts
iii. Patrons dining at participating restaurants and bars.

Park Rewards members receive PARK$ for every eligible spend on rooms, dining and corporate events. PARK$ can be accumulated to redeem for exciting rewards.

 

Who is eligible to join Park Rewards?

Anyone can be a Park Rewards member! Join now and start earning PARK$ immediately.

 

How do I join Park Rewards?

Simply sign up at https://my.parkrewards.com/en/join and activate your membership via the welcome email received. 

 

Are there are fees/minimum spending required to join Park Rewards?

Participation to Park Rewards is free and no minimum spend is required to start earning PARK$.

 

Which are the participating hotels and outlets that I can earn PARK$ at?

Please refer to the full list here.

 

What are the rewards that I can redeem for?

PARK$ can be accumulated to redeem for exciting rewards such as vouchers from hotels, restaurants, bars and third-party merchants such as Amazon. 

 

Will my Park Rewards membership expire?

Park Rewards membership does not expire and PARK$ will not expire if new PARK$ are earned or redeemed during a 12-month period.

Food and Beverage

What time is breakfast served?

Breakfast is served from 6am to 10.30am. 

 

Does the hotel provide for special dietary needs?

We offer vegetarian, vegan and gluten-free options at our restaurant and for in-room dining. However, please be informed that our Chefs work with other products that contain gluten in our kitchens and restaurants.

Meetings & Events

How many meeting spaces do you have?

The hotel has 2 event venues. A rooftop garden and a meeting room located at Level 3. Please refer here for more information. 

 

What is the maximum capacity for your meeting spaces?

Please refer here for more information. 

 

Does the hotel has catering services?

Yes, we do. Please refer here for more information. 

close
check-in 9 september monday
BE8B12D1-5999-42BD-A2A7-36156766FB29
check-out 10 September Friday
rooms 1
  • 1
  • 2
  • 3
  • 4
  • 5
adults 1
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
children 0
  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
check availability
book direct and enjoy 7 exclusive benefits
Enjoy 7 exclusive benefits when you book directly with us!
  • dining credits
  • stay flex rates
  • room upgrades
  • free wi-fi
  • pre-arrival requests
  • exclusive rates
  • best rate guarantee
Enjoy 7 exclusive benefits when you book directly with us. Simply book with us directly via parkhotelgroup.com and be rewarded with these 7 benefits. learn more terms & conditions
Hours of Operation