Best Rate Guarantee

We offer the best rate guarantee when you book any of our hotels with us online on www.parkhotelgroup.com.

If you find a lower rate online elsewhere within 12 hours of your booking, we will match the lower rate and provide an additional 15% discount upon your check out.

Simply email the following information at least 72 hours before your arrival to brg@parkhotelgroup.com:

Copy of a confirmed reservation that is booked online on www.parkhotelgroup.com.
Snapshot of rate on competing booking website taken within 12 hours of the original booking
Search date and time for both the booking on competing website as well as on Park Hotel Group
Your name and contact information

For queries, please contact us at (852) 3960 7099 or email brg@parkhotelgroup.com.

Guidelines for Attachments

Attachment on competing website should show booking with same hotel, same room category, the exact same dates, inclusions and number of guests as the snapshot for higher rates on Park Hotel Group website.

Benefits

1. Security & Reliability
We highly value your trust in choosing to book with us. We work to high standards and guarantee your privacy.

2. No hidden fees
Many online travel sites charge extra fee for online bookings. We don’t.

3. Exclusive offers
Only our sites offer exclusive packages, special offers, special inclusions and great savings.

4. Customer Service
Reserving on our sites is quick, clear and easy. If you have any questions, you can access instant support anytime.

Terms & Conditions

Both the original Park Hotel Group online booking room rate and the Competing Rate must be room only without inclusions like meals, transportation, other services, etc.
For the purpose of the Best Rate Guarantee, a Competing Website is defined as a website that is not www.parkhotelgroup.com. Applicable for authorized online travel partners only.
Rooms on the Competing Website must be publicly available, viewable and bookable on the Internet at the time of verification. Park Hotel Group reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.
The Best Rate Guarantee discount of 15% is only applicable to the room rate and excludes taxes, gratuities and any other fees or charges that may be incurred during the guest’s stay.
Park Hotel Group will convert any Competing Rate offered in a different currency than the rate made available through the www.parkhotelgroup.com, and may deny claims where it determines that the difference between the rates is due to exchange rate fluctuations. Park Hotel Group may deny claims where the difference between the Competing Rate and the rate on the www.parkhotelgroup.com is less than one percent.
In the case that you wish to cancel the reservation made on www.parkhotelgroup.com, the sales conditions applicable are those stated in the sales conditions presented on the site.
We will require at least 2 business days upon receiving the claim form to process your request.
Park Hotel Group has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the Competing Rate is genuinely available and that the claim meets all terms and conditions. In case of dispute, Park Hotel Group’s decision is final.
This Guarantee is subject to change or revocation at anytime.

Park Hotel Group’s Best Rate Guarantee is not valid for the following:

Rates that require email ID to login at any stage of bookings, like Agoda Insider deal, Booking.com Genius Program, Expedia Exclusive Members Deal.
Pre-paid, non refundable rates on Ctrip.com and Trip.com.
Rates that are available on Groupon and the other daily deal sites including, but not limited to, Scoopon, Fave and HoKoBuy.
Please note we do not do business with the following websites- amoma.com, Elvoline.com, Getaroom.com, hoteltravel.com, Hotelopia.com, hoterea.com, lastminute.com.au, otel.com and rurubu.travel and we cannot offer guarantees in relation to bookings made on these sites.
Websites or rates where the hotel’s brand and the specific hotel are not known until the booking is made, this includes opaque and auction sites including, but not limited to, Priceline.com or Hotwire.com as well as websites such as Tripadvisor and Trivago.
Packaged rates that include taxes, service charges, meals (food & beverage), coupons and vouchers, parking, services or other amenities.
Any rate changes within the park hotel group website attributed to the time of booking. Rate may vary by time of booking
Rates that have been negotiated by the hotel with corporations, membership rates, government rates, long stay rates or travel agency rates. (E.g. AAA, AARP, Industry Rates). In addition, it excludes rates offered to closed segment groups like members of our frequent guest program or direct and electronic mail solicitations.
Specific promotional offers granting an additional discount after the booking is made (i.e., promotional codes supplied further to the registration in a newsletter or an eDM).
Rates offered by third party agents on their Apps/Mobile platform; and rates offered by 3rd party agents for enrolled members.