
The hotel is guided by the following operational policies. Kindly note that these policies are by no means exhaustive; please contact us at info.phal@parkhotelgroup.com should you require any further clarification.
Hotel/Room Policies
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Official Arrival and Departure Timings
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Minimum Age for Check-in |
The minimum age for check-in is 21 years, with valid photo identification.
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Child Policy for Room Stays |
Children under 12 years old stay for free with existing bedding. Limited cots, playpens and extra beds are available for select room types and are subject to availability.
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Maximum Occupancy
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The total number of occupants in a room shall not exceed 3 adults, or 2 adults with 2 children, at any time.
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No Party / Noise Disturbance Policy |
The hotel enforces a No Party Policy to ensure maximum comfort for all our in-house guests. Any person found to be creating excessive noise and disturbance, having a party or exceeding the maximum allowable occupancy of the room will be asked to leave the hotel without refund. Unregistered guests are not allowed in the room after 9pm.
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No Durian Policy |
For the consideration of other guests, kindly note we do not allow durians on hotel premises.
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Smoking Rooms / |
The hotel has a limited number of smoking guestrooms available. Unless otherwise designated, Park Hotel Alexandra is a smoke-free hotel and smoking is not allowed on its premises. A penalty fee of $1000 will be imposed for smoking in any of our non-smoking guestrooms.
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Wheelchair-accessible and Limited Mobility Rooms |
The hotel has a limited number of rooms for wheelchair-bound guests or guests with limited mobility.
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Pet Policy |
Pets are not allowed in the hotel premises, except for official service animals.
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Restaurant Policies
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Consumption of food and beverages from a third party/vendor
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Consumption of food and beverages from a third party/vendor is not allowed at The Carvery, The Coffee Belt, Aqua Luna and our Crystal Club Lounge. |
Age Limits |
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Discounts, Promotions, Privileges |
All discounts, benefits and privileges are exclusive and may not be used together or inconjunction with other promotions
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Payment Policies
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Rates, Taxes and service charge |
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates quoted are indicative of lowest available rate and may fluctuate.
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Payment Type |
We accept cash payments in Singapore dollars, and also accept VISA, MasterCard, AMEX, JCB, China UnionPay and Alipay/WeChat
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Room Refund |
Unless otherwise indicated during time of booking, all room charges are non-refundable.
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Room Deposit |
A refundable cash deposit of S$100nett per night is required for incidental charges, subject to deductions on miscellaneous and incidental charges.
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Other policies
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Parking |
All in-house guests staying a minimum of one night at our hotel are entitled to receive a complimentary, single-use parking pass daily (on a per room per night basis)
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