The hotel is guided by the following operational policies. Kindly note that these policies are by no means exhaustive; please contact us at info.phal@parkhotelgroup.com should you require any further clarification. 

What are the safety and precautionary measures adopted by your hotel?
The health and safety of our guests and team members are of utmost priority. As a SG Clean certified hotel, we constantly review our protocols and have put in place additional checks to ensure the safety and hygiene standards meet the stipulated regulations and guidelines . Read more about our safety and precautionary measures here.

What is SG Clean?
Launched on 16 February 2020 by the National Environment Agency (NEA), the SG Clean campaign seeks to rally stakeholders and members of the public to do their part, by adopting good personal habits and social responsibility, to raise standards of cleanliness and public hygiene in Singapore and safeguard public health.

It is envisioned that the SG Clean campaign will instill a national “keep clean culture”, where keeping Singapore clean is an integral part of our lives. Learn more.

Does the Hotel provide free Internet access?
Complimentary Wi-Fi is available in rooms and around the property. To connect, please enter your details as prompted on the hotel's W-Fi login page.

Is there a swimming pool or a gym in the Hotel? What are the operating hours?
The Hotel offers a 25-metre infinity pool located at Level 7, and is open for hotel guest use only from 6.30am to 10.30pm daily. The gym is accessible 24-hours via guest keycard.  Please note that safety measures such as safe distancing, time limit and capacity restrictions may apply, please approach our team or to book a time slot for the use of this facility.

Can I park my vehicle at the Hotel?
All guests may park in the adjoining carpark at Alexandra Mall. In-house guests staying a minimum of one night at our hotel are entitled to receive a complimentary, single-use parking pass daily (on a per room per night basis). Additional passes may be purchased accordingly from our front desk.

For walk-in guests and diners, the following charges apply*.

Car
8am - 6pm: SGD2.00 per hour
6pm - 8am: SGD3.00 per entry

Motorcycle
8am - 6pm: SGD0.50 per hour
6pm - 8am: SGD1.00 per entry

*Rates are subject to changes without prior notice.

Is your property wheelchair-friendly?
For guests with mobility issues, the Hotel provides handicap-friendly guest lifts alongside select units of handicap-accessible rooms.

To enhance the comfort and convenience of guests, there is also a handicap and wheelchair-accessible washroom at the lobby.

Additionally, guests staying or visiting the Hotel may loan wheelchairs on a complimentary basis (subject to availability). Please advise our team prior to arrival so that we may make the necessary arrangements for your visit/ stay.

Is your property family-friendly?
We've made family travelling easy and convenient for you. We offer the following services and amenities, subject to availability. Should you require, please let us know at the point of reservation, and so that we may advise and make the necessary arrangements for your visit/ stay.

• Connecting rooms
• Baby cot/ extra bed (subject to additional charges)
• Baby bathtubs
• Rubber changing mat
• High chairs at restaurants
• Kid-friendly menu and cutlery at restaurants and in-room dining
• Baby-sitting service (charges apply)

Can the Hotel assist to arrange for local sightseeing tours?

Our Concierge will be pleased to assist you on booking a tour package of your choice during your stay.

What pin plug and voltage do you use in your rooms? Does the Hotel provide free international adaptor?
Our rooms are equipped with universal socket that accepts various types of electrical plugs. The voltage in Singapore is 220V/240V, 50Hz. Please contact Guest Services for assistance on adaptors and transformers.

Are there computer and printing facilities in the Hotel?
We do not have a Business Centre in the Hotel. However, for basic printing requests, the team will be delighted to assist. Charges may apply for advanced printing services.

Are laundry services available at the Hotel?
The Hotel offers laundry, dry cleaning and pressing services. Laundry items submitted before 10.00am will be returned on the same day, whilst submissions after 10.00am will be returned on the next night at 7.00pm.

To submit articles for laundry service, please complete the laundry form in the wardrobe and place your laundry in the bag provided. Please contact Housekeeping and a colleague will be there to collect it shortly.

Is this a pet-friendly Hotel?
Pets are not allowed on hotel premises, except for certified service animals. Please consult our team if you have any queries.

Smoking Policy
Designated smoking areas are available around the premises. The Hotel provides a combination of non-smoking and smoking rooms.

Can I leave my luggage before check-in or after check-out?
The Hotel offers luggage storage for guests staying with us. Our Concierge Team will assist you upon arrival.

How can I get to the Hotel from the airport?
For directions to the Hotel, please refer here.

Do you provide shuttle service from the airport?
Unfortunately, airport shuttle service is unavailable. Should you wish for us to arrange for a private airport limousine transfer, please indicate this requirement during reservation process. Charges apply.

Where is the nearest train station?
Park Hotel Alexandra is approximately 10 minutes walk away from Commonwealth MRT station.

What are the attractions around your hotel?
Click here to find out more about the local area around the hotel.

How do I modify or cancel my reservation?
Please select "Manage Reservation" which you can find at the very bottom of this page. Alternatively, you may contact our Reservations team who will be happy to assist at rsvn.phal@parkhotelgroup.com.

Do I need to pre-pay for my reservation? If so, how do I do it?
For certain packages and promotions, pre-payment may be required during the booking process. Please proceed to input your payment details upon creation of the booking.

Are government taxes and service change included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of lowest available rate and rates may fluctuate.

As COVID-19 development evolves around the world, is there any update on the cancellation policies?
We are fully committed to enabling guests with increased flexibility during this interim. Enjoy maximum flexibility in changing or cancelling any stay booked directly with us, up to 24 hours prior arrival, with our New Enhanced Flexibility Policy.

Room Deposit
A refundable cash deposit of S$100nett per night is required for incidental charges, subject to deductions on miscellaneous and incidental charges.

Payment Types
We accept cash payments in Singapore dollars, and also accept VISA, MasterCard, AMEX, JCB, China UnionPay and Alipay/WeChat. Payment in cash can be done at the hotel as well.

What are the Hotel's check-in and check-out timings?
Check-in time: After 2.00pm (Local time)
Check-out time: By 12.00 noon (Local time)

Is early check-in or late check-out available?
All early-check-in or late check-out requests are subject to availability, we will try to accommodate based on the availability of rooms.

Minimum Age
Minimum Age for Check-in: 18 years old

Maximum Occupancy & Child Policy
The total number of occupants in a room shall not exceed 3 adults, or 2 adults with 2 children, at any time. Children under 12 years old stay for free with existing bedding. Limited cots, playpens and extra beds are available for select room types and are subject to availability.

What are the types of bedding configurations available in your rooms?
Our guestrooms are equipped with either two single beds or a queen bed. Suites are equipped with king beds as well as a sofa bed.

What are the available room features and amenities?
For room features, please visit here. Other amenities include towels, shampoo, body wash, conditioner, body lotion, dental kit, cups and glasses, electrical kettle and emergency torchlight. Minibar amenities are available with charges. Bath tubs are available in select Premier guestrooms.

Do you have rooms where we can open the windows for some fresh air?
None of the rooms in the hotel can be opened. All rooms feature full length, floor-to-ceiling windows.

Do you have wheelchair accessible rooms?
Yes, we have limited ambulatory accessible rooms, subject to availability. These rooms are equipped with grab bars in the bathroom, lower bed and switches, roll-in shower stalls, wider bedroom and bathroom doors, and emergency call button or phone. Kindly inform our team at point of reservation so we may make the necessary arrangements for your arrival.

Do you have smoking rooms?
The hotel has a limited number of smoking guestrooms available. Unless otherwise designated, Park Hotel Alexandra is a smoke-free hotel and smoking is not allowed on its premises. A penalty fee of $1000 will be imposed for smoking in any of our non-smoking guestrooms.

Noise Policy
The hotel enforces a No Party Policy to ensure maximum comfort for all our in-house guests. Any person found to be creating excessive noise and disturbance, having a party or exceeding the maximum allowable occupancy of the room will be asked to leave the hotel without refund. Unregistered guests are not allowed in the room after 9pm.

No Durian Policy
For the consideration of other guests, kindly note we do not allow durians on hotel premises.

What are your restaurant meal times?
Breakfast is served from 6.30am to 10.30am (last order at 10.00am)
Lunch is served from 12.00 noon to 3pm (last order at 2.30pm)
Dinner is served from 6.30pm to 10pm (last order at 9.30pm)

COVID-19 Disclaimer: Please note that safety measures such as safe distancing and capacity restrictions may apply, advance reservations are reccommended.

What is the operation hour for your Room Service?
Room service is available 24 hours (please check with our team for latest changes). 

No consumption of food from outside the hotel
Kindly note that food from outside the hotel should not be consumed within the hotel's restaurant or bar.

Age Limits

• Children aged 5 and below dine for free at The Carvery
• Children aged 6 to 12 years old will be charged child pricing (where applicable, eg The Carvery)
• Minimum age to order/consume alcoholic drinks is 18 years

Discounts, privileges & promotions
All discounts, benefits and privileges are exclusive and may not be used together or inconjunction with other promotions.

Does your restaurant or hotel banqueting cater to special dietary restrictions?
We offer vegetarian/vegan and child-friendly menu options at our restaurant. With sufficient notice, are able to make alternative arrangements to cater to allergies or gluten-sensitive diets.

While we are able to accomodate "no pork, no lard" requests, kindly note that our kitchen is not halal certified.

How many meeting rooms and event spaces do you have?
Our Botanique Room is a modular function room that can fit up to 100 guests, with modular partitions that can be used to break up the space into smaller functional spaces to suit the event requirements.

The al-fresco pool deck is also a favourite venue for poolside solemnisations and outdoor celebrations.

Do drop us an email if we can with any event or catering questions!

What is Park Rewards?
Park Rewards is a loyalty programme by Park Hotel Group specifically designed to reward:

• Corporate bookers for making room and event bookings on behalf of their companies.
• Guest staying at participating hotels and resorts.
• Patrons dining at participating restaurants and bars.

Park Rewards members receive PARK$ for every eligible spend on rooms, dining and corporate events. PARK$ can be accumulated to redeem for exciting rewards.

Who is eligible to join Park Rewards?
Anyone can be a Park Rewards member! Join now and start earning PARK$ immediately.

How do I join Park Rewards?
Simply sign up and activate your membership via the welcome email received.

Are there are fees/minimum spending required to join Park Rewards?
Participation to Park Rewards is free and no minimum spend is required to start earning PARK$.

Which are the participating hotels and outlets that I can earn PARK$ from?
Please refer to the full list here.

What are the rewards that I can redeem for?
PARK$ can be accumulated to redeem for exciting rewards such as vouchers from hotels, restaurants, bars and third-party merchants such as Amazon.

Will my Park Rewards membership expire?
Park Rewards membership does not expire and PARK$ will not expire if new PARK$ are earned or redeemed during a 12-month period.