Hotel/Room Policies 

Official Arrival and Departure Timings

• Check-in time: After 2.00pm (Local time)
• Check-out time: By 12.00 noon (Local time)
• Requests for early check-in or late check-out are subject to availability

Minimum Age for Check-in

The minimum age for check-in is 21 years, with valid photo identification.

Child Policy for Room Stays

Children under 12 years old stay for free with existing bedding. Limited cots, playpens and extra beds are available for select room types and are subject to availability.

Maximum Occupancy

The total number of occupants in a room shall not exceed 3 adults, or 2 adults with 2 children, at any time.

No Party / Noise Disturbance Policy

The hotel enforces a No Party Policy to ensure maximum comfort for all our in-house guests. Any person found to be creating excessive noise and disturbance, having a party or exceeding the maximum allowable occupancy of the room will be asked to leave the hotel without refund. Unregistered guests are not allowed in the room after 9pm.

No Durian Policy

For the consideration of other guests, kindly note we do not allow durians on hotel premises.

Smoking Rooms /
Smoking Policy

The hotel has a limited number of smoking guestrooms available. Unless otherwise designated, Park Hotel Alexandra is a smoke-free hotel and smoking is not allowed on its premises. A penalty fee of $1000 will be imposed for smoking in any of our non-smoking guestrooms.

Wheelchair-accessible and Limited Mobility Rooms

The hotel has a limited number of rooms for wheelchair-bound guests or guests with limited mobility.

Pet Policy

Pets are not allowed in the hotel premises, except for official service animals.

Restaurant Policies

Consumption of food and beverages from a third party/vendor

Consumption of food and beverages from a third party/vendor is not allowed at The Carvery, The Coffee Belt, Aqua Luna and our Crystal Club Lounge.

Age Limits

• Children aged 5 and below dine for free at The Carvery
• Children aged 6 to 12 years old will be charged child pricing (where applicable, eg The Carvery)
• Minimum age to order/consume alcoholic drinks is 18 years

Discounts, Promotions, Privileges

All discounts, benefits and privileges are exclusive and may not be used together or inconjunction with other promotions

Payment Policies

Rates, Taxes and service charge

Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates quoted are indicative of lowest available rate and may fluctuate.

Payment Type

We accept cash payments in Singapore dollars, and also accept VISA, MasterCard, AMEX, JCB, China UnionPay and Alipay/WeChat

Room Refund

Unless otherwise indicated during time of booking, all room charges are non-refundable.

Room Deposit

A refundable cash deposit of S$100nett per night is required for incidental charges, subject to deductions on miscellaneous and incidental charges.

Other policies

Parking

All in-house guests staying a minimum of one night at our hotel are entitled to receive a complimentary, single-use parking pass daily (on a per room per night basis)