Best Rate Guarantee

1. Security & Reliability
    We highly value your trust in choosing to book with us. We work to high standards and guarantee your privacy.

2. No hidden fees
    Many online travel sites charge extra fee for online bookings. We don’t.

3. Exclusive offers
    Only our sites offer exclusive packages, special offers and great savings.

4. Customer Service
    Reserving on our sites is quick, clear and easy. If you have any questions, you can access instant support anytime.

1. Guests must have a confirmed reservation that is booked online on www.parkhotelgroup.com.

2. The claim form must be submitted via the E-form on our website and must be received within 24 hours of the
    confirmation of your booking on our website. Claims must also be submitted at least 72 hours prior to your     scheduled arrival together with the confirmation from the competing website. Any incomplete claim will not be     accepted. Claims without issued confirmations have to provide print screens of the competing rate on the competing
    website before a claim procedure begins. Claims without the necessary documentation as stipulated above will be     classified as invalid.

3. The lower rate found, must be for the same hotel, same room category and for the exact same dates and number of
    guests. (the “Competing Rate”).

4. Both the original Park Hotel Group online booking room rate and the Competing Rate must be room only without
    inclusions like meals, transportation, other services, etc.

5. For the purpose of the Best Rate Guarantee, a Competing Website is defined as a website that is not
    www.parkhotelgroup.com.

6. Rooms on the Competing Website must be publicly available, viewable and bookable on the Internet at the time of
    verification. Park Hotel Group reserves the right to deny a claim, if it cannot independently verify the availability of a
    Competing Rate at the time it processes the claim.

7. The Best Rate Guarantee discount of 10% is only applicable to the room rate and excludes taxes, gratuities and any
    other fees or charges that may be incurred during the guest’s stay.

8. The Best Rate Guarantee is not applicable if the rate difference is due to, but not limited to, currency exchange rate
    fluctuations or rounding applied on the competing website.

9. In the case that you wish to cancel the reservation made on www.parkhotelgroup.com, the sales conditions applicable
    are those stated in the sales conditions presented on the site.

10. We will require at least 2 business days upon receiving the claim form to process your request.

11. Park Hotel Group has the sole right and discretion to determine the validity of any claim, including without
      limitation, determining that the Competing Rate is genuinely available and that the claim meets all terms and
      conditions. In case of dispute, Park Hotel Group’s decision is final.

12. This Guarantee is subject to change or revocation at anytime.

 
Park Hotel Group’s Best Rate
Guarantee is not valid for the following:

1. Websites or rates where the hotel’s brand and the specific hotel are not known until the booking is made, this     includes opaque and auction sites including, but not limited to, Priceline.com or Hotwire.com.

2. Packaged rates that include taxes, service charges, meals (food & beverage), coupons and vouchers, parking, services
    or other amenities.

3. Rates that have been negotiated by the hotel with corporations, membership rates, government rates, long stay rates
    or travel agency rates. (E.g. AAA, AARP, Industry Rates).In addition, it excludes rates offered to closed segment
    groups like members of our frequent guest program or direct and electronic mail solicitations.