Park Hotel Group takes the issue of your privacy seriously and we are committed to ensuring that your information is protected. Our Privacy Statement helps to explain how we collect and safeguard information from both our hotel guests and website visitors. Park Hotel Group directly, or through its third-party vendors, collects certain information supplied by customers through this website as part of our provision of hotel services and products – one of which is the ability to make reservations. The Park Hotel Group website also allows customers to communicate with Park Hotel Group on issues of customer service and to provide feedback on services. Park Hotel Group will on occasion use this information to analyse customer interests and tailor special offers to the public. The website name (“URL”) to which this Policy applies is: www.parkhotelgroup.com
In order for us to process reservations to our hotels, Park Hotel Group will ask customers for their name, address, email information, telephone number, credit card information, arrival and departure dates, airline frequent-flyer information or information on similar customer-loyalty programmes. Park Hotel Group will also ask for the customer’s room preferences and for any special requests. The information requested may change without notice.
When a Park Hotel Group customer makes a customer service request, Park Hotel Group will ask for his or her name, mailing address or electronic mail information, telephone number and other information. This will allow Park Hotel Group to respond better to the request, or to resolve any issues at any of our hotels.
Use of Information Collected
Park Hotel Group may share the customer information it collects with its personnel, and with the owners and operators of the Park Hotel Group. Park Hotel Group may also share information with selected third parties who offer goods or services that may be of interest to Park Hotel Group customers and other companies with whom it has entered into cooperative or co-sponsored promotions, products, or services. Park Hotel Group may share credit card information, provided by customers when using their credit card to purchase goods or services, with the credit applicable card company.
Park Hotel Group will disclose customer information, without the customer’s permission, if the Park Hotel Group believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the Park Hotel Group website, to Park Hotel Group guests, employees, or agents, or to any of the Park Group hotels.
To provide services to our clients, both through the Park Hotel Group website and other communications, Park Hotel Group relies on third parties. Park Hotel Group requires such providers to conform to these privacy policies and guidelines. However, Park Hotel Group shall not be held responsible for their conduct if they fail to abide by these policies and guidelines.
Third Party Websites